By accessing and using ExploitGrid ("the Platform", "our Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms and Conditions constitute a legally binding agreement between you ("User", "you") and ExploitGrid ("Company", "we", "us", "our") regarding your use of the Platform.

Platform Overview

ExploitGrid is a cybersecurity training platform that provides hands-on learning experiences through virtual environments, challenges, and collaborative features. Our service includes:

• • Virtual machine environments for cybersecurity practice
• • Educational content and challenges
• • Collaboration and communication tools
• • Progress tracking and skill assessment
• • Community features and leaderboards

Educational Purpose

ExploitGrid is designed exclusively for educational purposes to teach cybersecurity concepts, ethical hacking techniques, and defensive strategies. All activities must be conducted within the confines of our platform and for legitimate learning purposes only.

Account Creation

• • You must be at least 13 years old to create an account
• • You must provide accurate and complete information during registration
• • You are responsible for maintaining the confidentiality of your account credentials
• • You are responsible for all activities that occur under your account
• • One account per person; multiple accounts are not permitted

Account Security

• • You must immediately notify us of any unauthorized use of your account
• • We recommend using strong, unique passwords and enabling two-factor authentication
• • You must not share your account credentials with others
• • We are not liable for losses caused by unauthorized use of your account

Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, illegal activity, or any other reason we deem appropriate. You may also terminate your account at any time through your account settings.

Permitted Activities

• • Using the platform for educational and learning purposes
• • Participating in challenges and exercises within the platform
• • Collaborating with other users through approved features
• • Sharing knowledge and helping others learn
• • Providing feedback and suggestions for platform improvement

Prohibited Activities

Consequences of Violation

Violation of this Acceptable Use Policy may result in immediate account suspension or termination, legal action, and reporting to appropriate authorities. We have zero tolerance for misuse of our platform.

Subscription Plans

• • Multiple subscription tiers are available with different features and limits
• • Subscription fees are charged in advance on a recurring basis
• • Prices are subject to change with advance notice
• • Free tier limitations may apply

Payment Processing

Payments are processed securely through our authorized payment service providers. Our payment processing may be conducted through third-party merchant services that act as merchant of record for transactions. By providing payment information, you authorize the applicable payment processor to charge the fees to your payment method. You are responsible for maintaining valid payment information.

Refund Policy

Refund Eligibility Categories

Refunds may be considered under the following circumstances:

Refund Timeframes

Non-Refundable Items

Refund Process

To request a refund, you must:

1. Contact our support team at [email protected] with your refund request
2. Provide your account email, transaction ID, and reason for the refund request
3. Include any relevant documentation (screenshots, error messages, etc.)
4. Allow up to 5-7 business days for review and processing

Processing and Timeline

• • Review Period: 5-7 business days for refund request evaluation
• • Processing Time: 5-10 business days after approval for funds to appear in your account
• • Credit Card Refunds: May take 1-2 additional billing cycles to appear on statements

Subscription Cancellation

• • Subscriptions can be cancelled at any time from your account settings
• • Cancelled subscriptions remain active until the end of the current billing period
• • No refunds for partial months unless cancelled within the 30-day initial period
• • Unused credits remain in your account after cancellation but may expire
• • Failed payments may result in automatic service suspension

Note: Refunds are processed through the same payment method used for the original purchase. We reserve the right to refuse refunds for accounts with evidence of fraud, refund abuse, or violations of our Terms of Service.

Consumer Rights

If you are a consumer purchasing for personal use, you may have additional rights under applicable consumer protection laws in your jurisdiction, including potential cooling-off periods, withdrawal rights, or mandatory refund periods. These rights are honored in accordance with applicable law and the terms of the merchant of record for your transaction.

Credits and Virtual Currency

Credits purchased on the platform are for use within the platform only and have no real-world monetary value. Credits cannot be transferred, sold, or exchanged for cash. Unused credits may expire as outlined in your subscription terms.

Platform Content

All content, features, and functionality of the ExploitGrid platform, including but not limited to text, graphics, logos, software, and design, are owned by ExploitGrid and protected by copyright, trademark, and other intellectual property laws.

User-Generated Content

• • You retain ownership of content you create and upload to the platform
• • You grant us a license to use, display, and distribute your content on the platform
• • You must not upload content that infringes on others' intellectual property rights
• • We may remove content that violates these terms or applicable laws

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the platform for your personal, educational use in accordance with these terms.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our service, you consent to our privacy practices as described in the Privacy Policy.

We implement appropriate security measures to protect your personal information, but cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

Service Availability

We strive to provide continuous service availability but cannot guarantee uninterrupted access. The platform may be temporarily unavailable due to maintenance, updates, or technical issues. We are not liable for any losses resulting from service interruptions.

Educational Disclaimer

Security Notice and User Responsibility

While ExploitGrid incorporates multiple layers of security controls, no online service can guarantee absolute protection against emerging threats. Cyber-attacks, including player-to-player exploits, may occur. We strongly recommend that users access the platform from an isolated environment such as a virtual machine (VM) to minimize risk to their primary operating systems and personal data. By using the platform, you acknowledge that you understand these inherent risks and you are solely responsible for implementing appropriate safety measures on your devices.

Limitation of Liability

To the maximum extent permitted by law, ExploitGrid and its affiliates, officers, employees, and agents will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to data loss, device compromise, or security breaches, arising from or related to your use of the platform, participation in challenges, or interactions with other users—even in the event that a vulnerability within the platform is exploited by another user. Your sole remedy for any dissatisfaction with the service is to discontinue use of the platform and, where applicable, request a refund in accordance with our Refund Policy.

Indemnification

You agree to indemnify and hold harmless ExploitGrid from any claims, damages, losses, or expenses arising from your use of the platform, violation of these terms, or infringement of any rights of another party.

Termination by User

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, your right to use the platform will cease immediately.

Termination by ExploitGrid

We may terminate or suspend your account immediately, without prior notice, for any reason, including but not limited to violation of these terms, illegal activity, or behavior that we deem harmful to the platform or other users.

Effect of Termination

Upon termination, all rights and licenses granted to you will terminate, and you must cease all use of the platform. Provisions that by their nature should survive termination will continue to apply.

Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of the platform will be subject to the exclusive jurisdiction of competent courts.

Dispute Resolution

We encourage users to contact us directly to resolve any disputes. If a dispute cannot be resolved through direct communication, it may be subject to binding arbitration or court proceedings as determined by applicable law.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the platform. We will notify users of material changes through email or platform notifications. Your continued use of the platform after changes are posted constitutes acceptance of the modified terms.

If any provision of these Terms and Conditions is found to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.